July 5, 2018,
In a first-of-its-kind initiative, Piyush Goyal-led Indian Railways, passengers can easily keep a tab on the quality of food they are being served by Indian Railway Catering and Tourism Corporation (IRCTC)! Indian Railways has made the live streaming of IRCTC base kitchens available to the public! This is part of several steps that the national transporter is taking to improve hygiene standards in its kitchen and offer better quality food to passengers.
The live streaming of IRCTC’s several base kitchens across the country has been made possible with the use of artificial intelligence. Recently, IRCTC installed high-definition CCTV cameras in its kitchens and started monitoring the operations through them. The artificial intelligence-enable system detects anomalies in the kitchen operations such as chefs working without uniforms and hats, presence of rodents or cockroaches etc.
Also the IRCTC kitchen has a unique food testing lab which is not present in the aviation sector. The kitchen is currently serving the revamped IRCTC menu for select Rajdhani and Duronto trains.
According to IRCTC, live streaming will go a “long way” in increasing transparency. Indian Railways is of the view that with this move public confidence in quality of meals provided by IRCTC will go up.