In a recent session organized by the Indian Foundation for Quality Management (IFQM), Nestlé Chairman and Managing Director Suresh Narayanan underscored the critical importance of quality and safety, describing them as the foundational pillars of the company’s success. Speaking at the event, Narayanan reflected on the Maggi crisis, emphasizing that strict adherence to quality and safety standards was vital for the company’s recovery during that challenging period.
“Quality and safety are two cultural edifices of the company that are essential for producing high-quality products,” Narayanan stated. He added that every meeting, whether business- or process-oriented, begins with a focus on safety and compliance. “There is no room for shortcuts when it comes to quality; it’s either right or wrong. There is no middle ground,” he remarked during a panel discussion on “Innovative India for Global Reach.”
Narayanan also highlighted the importance of compliance within the organization, reiterating that quality and safety serve as protective measures for the company. Referring to the challenges faced during the Maggi crisis a decade ago, he said, “Quality and safety come to your rescue. They are your armor.” He dismissed any notion of personal credit for the company’s recovery, stating, “What helped the company was a strong backbone of quality.”
As Nestlé continues to prioritize quality and safety, Narayanan’s insights serve as a reminder of the integral role these principles play in maintaining consumer trust and ensuring business resilience.