KFC has defended the quality and safety of chicken served at its restaurants following a customer complaint and a food-safety inspection at one of its outlets in Mangaluru.
The fast-food chain said that information circulating after the incident did not present the complete facts and maintained that chicken stored and served at its restaurants is handled according to prescribed food-safety standards.
The clarification came after officials from the Food Safety Division inspected the Mangaluru outlet following a consumer complaint alleging that stale chicken had been served. The inspection was conducted under the direction of Health Minister U T Khader.
In its statement, KFC said it remains committed to maintaining high standards of food safety, quality and hygiene across its restaurants.
The company said it sources chicken from reputed suppliers across India and follows FSSAI guidelines along with its global quality and safety standards. According to KFC, chicken is prepared fresh in-store every day and passes through several quality and safety checks throughout the supply chain—from the supplier’s farm to the customer’s plate.
KFC also said it was fully cooperating with the authorities and reviewing the matter in accordance with applicable legal and regulatory requirements.
The company added that customers interested in understanding its food-safety practices can approach restaurant managers for a tour of the kitchen and learn more about its preparation and hygiene procedures.
Meanwhile, food-safety officials collected chicken samples from the outlet and sent them to a laboratory for testing. The outlet was also instructed to clear the existing chicken stock and clean its cold-storage area.