Growing businesses ultimately reach a point where spreadsheets are no longer adequate. That’s where enterprise resource planning (ERP) software comes in: ERP systems collect and organize critical business data, allowing firms to maintain lean, efficient operations even as they grow.
What is ERP?
A form of software known as Enterprise Resource Planning (ERP) is used by companies to manage everyday business operations, including accounting, purchasing, project management, risk management, compliance, and supply chain management. Enterprise performance management software, which supports planning, budgeting, forecasting, and reporting an organization’s financial outcomes, is also a component of a full ERP suite.
ERP systems facilitate the exchange of data between several corporate activities and tie them all together. ERP systems avoid data duplication and ensure data integrity with a single source of information by gathering an organization’s common transactional data from several sources.
Today, ERP systems are critical for managing thousands of businesses of all sizes and in all industries. To these companies, ERP is as indispensable as the electricity that keeps the lights on. ERP systems are comprehensive, integrated platforms that may be used on-premises or in the cloud to manage all facets of a distribution-or production-based firm.
A fully used ERP system that is being used by the company to improve productivity and efficiency as well as to inform important business decisions is the mark of a successful ERP application.
By recording all phases of manufacturing, transportation, and financials, ERP systems will also bring transparency into the whole company process. These integrated systems serve as a company’s core hub for end-to-end workflow and data access, giving access to a range of departments.
ERP systems and software enable a wide range of functions in large, medium, and small enterprises, including industry-specific adaptations.
ERP also connects with front-office tools like customer relationship management (CRM) programmes to create comprehensive customer perspectives. Additionally, next-generation technologies like the internet of things (IoT), blockchain, artificial intelligence (AI), machine learning, and digital assistants are frequently integrated into cloud-based ERP solutions. These cutting-edge technologies provide information and capabilities that not only improve many conventional ERP activities but also open up new possibilities for greater productivity, new services, and deeper insight throughout an organization.
The majority of company businessmen are familiar with the word “ERP,” but they might not fully comprehend the benefits that these systems can provide for their teams.
Why is ERP not adopted by companies?
A study by Aberdeen Group found that after becoming familiar with their current systems and overcoming their anxieties about change, an organization’s hesitation to adopt ERP solutions was mostly motivated by concerns about cost and feature choices. These concerns might be the consequence of unfamiliarity regarding the benefits that ERP software could provide for a company.
MNT has spoken with several leading figures as the ERP service providers who have voluntarily shared their perspectives with us in order to assist such individuals and help them grasp the benefits of ERP implementation.
Amit Singh and Jitesh Shaw are with us to share their views on ERP from Egremontz Business Solution Pvt. Ltd. According to them, our country’s mithai sector is the oldest. This sector has been around for centuries and is prospering like never before; it has also evolved to meet the requirements of current consumers.
Consumers nowadays are more conscious about their health, and businesses have adjusted as a result. Customers have a wide range of selections, including low-calorie and sugar-free mithais. The industry has recently begun concentrating more on what the consumer wants.
Hence, the role of ERP comes to fulfil the requirements of the industry with the following points: –
• Comprehensive visibility with a single integrated database
• Better reporting tools with real-time information
• Robust inventory management and forecasting results in a reduction of carrying costs and on-time customer fulfilment.
• Feasibility of a complete lot traceability report in seconds to easily trace raw ingredients from initial receipt through to final sale.
• Streamlined Quality Assurance & Food Safety with Compliance.
• Inventory ageing report with shelf life to reduce waste and inform material to be used for final product manufacturing.
• Improvement in standardization of product quality using Bill of Material (BOM) & RECIPE.
• Proper bifurcation of tasks between teams for proper control and a smooth business process environment for the human capital of the organization.
• Data security is one of the most noteworthy features of ERP system. An ERP system improves the quality and accuracy of data as well as provides more excellent data protection through firewalls and in-built security systems.
Continuing further, we lined up with Maharipu Chauhan, Founder, Flamboyant Technologies Pvt. Ltd.
Upon asking how the adoption of ERP can change the domain of mithai industry, Maharipu gave his extensive reply, “The vigorous programming has a remarkable arrangement of elements permitting them to make due: equation/recipe with equation security and control; weighing scale joining for smooth charging; powerful plate executives; constant stock and monetary control; bunch handling, marking, POS as well as CRM capacities.” It also oversees precise costing and deals with GST-related charge estimations. Besides, it gives consistent reconciliation of the online store in this way, acquiring all web-based orders with a constant impression of the offer on the stock.
To answer this question first, we should look into the challenges faced by the mithai and namkeen industry:
• No Fixed Bill of Material (BOM) – As chefs are making restaurant items at their own without exact measurement, maintaining actual bill of material is not an easy task. ERP helps to capture actual v/s standard consumption.
• 3rd Party Aggregator Sale Reconciliation: All mithai and namkeen companies are getting orders from aggregators like Swiggy and Zomato, where they are facing reconciliation issues. The ERP provides an integrated order capturing and fulfilment process to resolve the issue.
• Bulk Manufacturing and Distribution – ERP + DMS (Distribution Management System) help namkeen manufacturers in distribution of pre-packed food.
• Namkeen manufacturers can get backward and forward tracking of their products by adopting this process.
• More Control – Purchase contracts and regular purchase approval mechanisms aid in controlling the quantity, quality, and rates of purchases. control mechanism helps businesses to control their credit sales.
• Digital Payments – Integration of EDC machines and payment gateways helps businesses to control misuse of digital payments and also nullifies the effort of reconciliation of the same.
• E-Commerce and Omni Channel – E-Com. and Hyper Local App as an add-on to the ERP, increases the reach of the business and increase sales.
Other Key Features of Sweets Manufacturing ERP Software:
1. Complete recipe and formula management with version tracking, security, authorized control, etc.
2. Separate material, package, WIP, labor and miscellaneous costing.
3. Bi-directional lot traceability and lot recall
4. Receiving and issuing of milk-based on fat content
5. Weighing scale integration
6. Quality Control (QC) at all important checkpoints like receiving, production, delivery, etc.
7. Physical stock taking and variance reporting
8. By-product & co-product management with costing
9. Tray management-
• Associate trays with finished good or intermediate
• Manage weight loss (moisture Loss) of sweets with tray
• Track trays at stores and plants, available trays at multiple locations
• Determine trays with tray type and counts
10. Material and production planning based on demand, supply and in-stock.
11. Comprehensive production capabilities with automatic batch sizing, substitution, WIP costing, yield analysis, etc. capabilities.
12. Associate weight of sweets and add sample weight during dispatch of sweets at multiple shops.
13. Shelf-life determination
14. Full-featured POS integration
15. Online web store integration and support
16. Nutritional and ingredient statement labelling support
17. Hazard Analysis and Critical Control Point (HACCP)
18. Waste management
19. Allergen management
20. Supplier/ vendor management
21. Inspection planning and inspection schedule
22. Adverse event and complaint reporting
23. Ingredient statement and report
24. Corrective Action Preventive Action (CAPA)
Yet another key player in ERP management is Kunal Singhal, who is the MD of Eazy ERP Technologies Pvt. Ltd., Gurugram.
Citing on similar lines, Kunal Singhal says, “ERP solutions help address the supply chain problems across all industries.”
The sweets industry faces several issues across the business value chain, from receiving raw materials like molasses, sugar, starch, wheat flour, fruit and berries, etc. A manual process is cumbersome, and you cannot locate the materials received by your employees. A digitised and feature-rich ERP can help you have a clear overview of the materials flowing across your production line.
“The sector deals with perishable commodities, so it is important to make sure the orders are addressed on time,” Kunal continued. “The established players find it challenging to hold too much stock. It is crucial to have an online system that assists the stakeholders in managing orders once they reach a threshold in order to address decreasing stock. The firm can combine its manufacturing and sales operations thanks to the ERP system, which facilitates quicker stock turnover and more seamless sales process flow”.
Hitesh Tripathy is the CEO of Tech4serve-Food Consultants, Mumbai, another well-known name in the food industry. He discusses ERP and how it should be used in the mithai sector.
The mithai industry is mostly disorganised at the middle and small size levels. Adopting ERP would provide you with more control over the entire process, such as purchasing raw materials, organizing production to have a better value proposition, conveniently monitoring operating expenditures, profit-loss, optimum ingredient usage, and process upgradation. It also combines financial data, client order information, and standardizes human resource data. In this way, ERP provides a comprehensive business report from a single source. As a result, adopting ERP will be advantageous since the owner will be able to supervise the increasing firm when he or she is absent.
Answering in a very specific way, Prabhakar Sharma from Sarvani Foods ascertains that ERP is not a magic bullet, but a tool to solve very specific problems that arise due to the information flood we receive every day and help us take better data-driven decisions. It also ensures the exchange of real-time data and lowers the misrepresentation of data across the team.
When discussing the obstacles that emerge in comprehending the ERP system, Prabhakar emphasizes that numerous ERP tools exist and are capable of doing the job. However, the underlying cost of establishing and executing a digital strategy in businesses is also a significant factor in the delayed acceptance of tech-based solutions in our sector. When we talk in hypothetical lot of things have the potential to change the industry, mechanization, automation smart logistics, cold chains and so on and so forth. ERP also has similar potential to evolve the business into the digital era and unlock new opportunities to grow.
Rancelab is an ERP service provider company with Nilesh Shah as its COO in India. According to him, the adoption of ERP software enables food companies to manage and optimize their business processes—from procurement to production; sales to finance; customer relations to human resources; and warehouse to logistics. Modern ERP with embedded AI (artificial intelligence), ML (machine learning) and a perfect user experience is helping businesses stay ahead of their competition. It improves your business every 30 days with regular product updates, ensuring that technology never goes out of date.
Recalling the memories of the gone-by college days, Manish Kumar, Director, Madhulika Sweets narrates, “I remember the days when we were studying in New Delhi.” Nirula’s was a popular outlet and a very successful brand at that time. All our celebrations were organized at Nirula’s only. Recollecting the past about Nirula’s, the backbone of the restaurant was its billing and delivery system. Then McDonald’s, KFC, etc.
arrived. And thanks to India’s rules and procedures, everyone can conduct business here, including IT, technology, and infrastructure. We can all notice the trend of more and more businesses employing these three mechanisms to do business successfully, including mithai and namkeen.
The ideal ERP system should be simple to use and understand for all personnel. A new system’s implementation might be a difficult process, particularly for those who are employed in the food industry. Instead of entering data into the programme, they feel more at ease interacting with machines.
I. The assortment of sweets and snacks that India offers is impressive, and so are the related ingredients. The concern that emerges in this situation is how ERP can meet such diverse needs for both the goods and production-related ingredients.
To this, Deepa Gupta gives a short but precise reply, “ERP is only a tool to manage the data. It is important how you structure your data, i.e., masters, processes, integration between departments.” Defining algorithms in a system is very important. The number of SKU’s and number of ingredients has no limitation in the ERP system, as it can handle large amounts of data. That’s the reason it is better than other software”.
Maharipu’s response to the aforementioned question is well-structured. He claims that ERP satisfies these varied criteria in the following ways, both in terms of the goods and ingredients used in manufacturing:
• MDM Cell – The management of master data, especially raw materials, semi-finished and finished products, is a bigger task in the industry. The ERP Master Data Management Cell helps to maintain all these masters along with legal liabilities like GST Returns etc.
• Item Catalogue – This feature enables users to sell different products on different channels, even on different prices.
• BOM and Alternative BOM – This feature enables users to maintain different bills of materials for the same items. For example, one type of oil or ghee is being used to produce one product, but sometimes non-availability of the same bounds industry to use a different type of oil or ghee. ERP provides this feature.
• Different Units of Measures: ERP comes with a feature for the maintenance of different units for single products (i) Purchase unit of Measure, (ii) Sales Unit of measure, (iii) Base unit of Measure. By adopting this feature, you can buy the product in x units, sell it in Y units, and keep inventory in Z units.
Other Key Benefits are as under:
1. Steady Batch Quality
The major advantage of choosing a process manufacturing ERP over generic software is the inclusion of a recipe or formula management feature. This allows your business to calculate the exact quantities of ingredients needed for consistent batch manufacturing, regardless of the units of measurement or the size of the order.
Unlike manual recipe calculations, with ERP technology you can automatically adjust the volumes and quantities required, removing the risk of manual errors. This makes it easier to produce and scale batches to the same high standard time after time, reinforcing your status as a reliable process manufacturer.
The security of your food company’s data is crucial and must be protected at all times. Choosing an ERP system that provides simple user permissions and authorizations throughout the platform can significantly reduce the risk of a breach.
Process manufacturing ERP also allows you to record recipe and formula revisions, so you can make sure that changes to customer orders are reflected in your production processes and stored in a central, secure location.
2. Complete Traceability of Ingredients
Regarding the matter of unwavering quality, one more method for building client trust is by representing the specific beginning of each and every crude fix utilized in your assembling cycle. What’s more, this is something accomplished using particular ERP programming with a great deal of recognizability.
Unlike other types of assembly, the concept of cycle fabricating indicates that parts must be linked to form the final product. As a result, you cannot easily swap out a part during or after creation.
Lot traceability ensures that every ingredient you’ve used is clearly tracked through the value chain. This way, if there is any kind of quality control issue and you need to recall products, you know exactly which batches were affected and where they’ve been distributed.
3. Closer Inventory Control
In the domain of process production, it’s not just a case of purchasing a few things and then placing new orders for them when supplies run low. The raw materials you’re working with are frequently ephemeral, which means they should be stored in a certain manner and may also have a finite amount of useful life.
4. More straightforward Industry Compliance
With an ERP for process manufacturing, you can plan these finer points in the way you source, manage, and employ fixes for more precise stock control. For example, in the compounding industry, harmful compounds will need precise handling procedures laid forth in a Safety Data Sheet (SDS).
5. More straightforward Industry Compliance
In order to ensure that every product that leaves your production line complies with industry standards, ERP for process manufacturing integrates compliance requirements into production workflows. Additionally, you may centrally update data sheets and quality checks to ensure that every team member is using the most recent standards whenever industry regulations change, as they frequently do.
6. Less Ingredient Wastage
We previously spoke about the difficulties involved in handling raw materials with a short shelf life in the process manufacturing industry. Utilizing ERP software may reduce product waste, which benefits both your environmental policy and your profit margin.
You may make sure that any ingredients close to their expiration date are used first, before fresher supplies are allotted to subsequent projects, by utilizing process manufacturing ERP to manage inventory data. Instead of simply adhering to the conventional technique of going through everything in chronological order, this degree of real-time data visibility helps you to make the smartest, most cost-effective judgments.
Kunal Singhal believes that your firm will offer a variety of sweets and snacks to appeal to the palates of diverse segments of the audience. We provide a product management module that allows you to generate product names on the fly. You may also construct field names for the specific goods’ components.
Your users may use the Stores & Inventory and Purchase Management modules to track inventory in their stores and submit automated order requests if it falls below a certain level.
The Purchase Management module can assist you in creating a powerful supplier database. If you notice any unusual pressures, you may adjust the supply chain accordingly.
Hitesh defines software as the link between physical operation and reporting structures. So software is a set of digital codes that react to the date provided as an input. While managing a wide product portfolio, an efficient team should establish what data is recorded, what data is uploaded to the programme, and how the software acts. For instance, let’s say we need to establish a crucial threshold for the procurement of all raw materials. Raw materials with high consumption are acquired locally, thus the lead time from purchase order creation to receipt in the warehouse might be as much as two days.
In this scenario, the software ought to keep an inventory that lasts between 10 and 12 days for that raw material, depending on its volume and manufacturing capability. However, some raw materials and packing supplies call for a two-month lead time. The inventory management period in this situation should be four months. Because the production capacity of the unit varies with different seasons or festivals, the demand for a product changes, and specific raw materials or ingredients may become obsolete or become necessary in additional quantities, it is necessary for management to define each and every ingredient and to provide it to the ERP programme.
This definition should also be reviewed periodically. Thus, a schedule for defining and auditing the ERP programme must be established.
According to Prabhakar, having the ability to respond to such needs because much of it is documented means it can be done again, provided the data is structured and exact the first time. An earpiece is a fantastic option for supply chain, finance, inventory management, and sales.
The decision to deploy an ERP system, however, results in improved business performance, which supports corporate development and lowers working capital. Businesses who are embracing ERP systems are having great success. Owners of businesses are constantly seeking for strategies to increase conversion rates.
The management team is now shifting its attention away from the company’s real sales and operations and toward strategy and growth. In this sense, my ideas would focus on presenting explanations to management in a clear, exact, and brief manner in order to simplify strategy formulation and implementation, says Prabhakar.
Nilesh claims that RanceLab is the pioneer in designing ERP software for mithai and namkeen businesses and has been working closely with a number of prominent brands for over 25 years. We provide a strong inventory management and control solution that enables organizations to handle almost endless items (raw materials, semi-finished, finished) across many warehouses, stores, kitchens, workshops, and retail outlets. The user may easily inspect, monitor, and control inventory in a single, multiple, or all-locations combined manner. The 360-degree inventory system includes 22 inventory transactions that track every movement of your inventory at every level, reducing pilferage and theft by 2%. RanceLab ERP features unique reporting that assists business leaders in making timely choices. Menu engineering, food costing, variation, discrepancy, and stock ledger are some of the best reports.
In terms of ERP functions, Manish states that basic recipe control is included in any ERP and, with little modifications, may be utilized in the sweets/food sector, such as checking for freshness of materials, etc.
II. Widely it is seen that ERPs are very useful in larger enterprises. Mid or Small producers often enquire whether its beneficial for them too.
Assuring ease, Amit & Jitesh clarifies the situation for the medium-sized and small firms on this request. “We can categorically deny the misconception that ERP is only effective for larger businesses.” Smaller businesses might be able to function on simple systems and spreadsheets, but companies that implement ERP not only enhance their current company management procedures, but they’re also well positioned to scale up in the future. People often assume that this standard ERP software is designed mainly to address the needs of large scale manufacturers and distributors. In reality, the benefits to be realised from ERP in a small business are just as significant as they are in larger organizations.
The more recent software releases offer features that enable small businesses to easily access data and monitor inventory, all while removing or greatly reducing the cost of maintaining a complex IT infrastructure.
Small businesses are at far more risk than bigger enterprises, so it’s critical to build an effective ERP system. Many small business owners and manufacturers are seeking ways to increase profits, speed up business operations, and save expenses as a result of the increased competition in the marketplace.
Cloud-based ERP systems are an ideal solution for small manufacturers because they ease collaboration in manufacturing throughout the entire supply chain.
One of the major bonuses of a cloud-based ERP system is that IT infrastructure and its associated costs are essentially outsourced, relieving business owners of the responsibilities of maintenance.
On similar grounds, Maharipu informs us that ERP is the business process management software that helps an organization (small and medium businesses) to use a system of integrated applications for managing business and automating several back-office functions associated with human resources, services, and technology. ERP is mainly used by large organizations considering its cost of installation and maintenance. However, it is increasingly used by small business enterprises in the contemporary era in order to streamline data that is available in several departments, make information available, take better decisions and enhance productivity.
Although the cost of installing ERP software is much higher than maintaining data over spreadsheets, the benefits of such a software system make it a necessary tool for small businesses. It helps to manage data more effectively, maintain confidentiality, carry out adjustments in a flexible manner, enhance labour productivity, increase sales, and take effective decisions at the right time. Dedicated custom ERP software also helps in reducing technological obsolescence in an organization and helps in long-term business planning, suggests Maharipu.
“Knowing that an ERP solution can help businesses of all sizes is essential,” says Kunal Singhal. It can help integrate information flow over a secure system. It is easier to post the various transactions into the financial system.
The ERP system can cover the entire communication channel across the manufacturing value chain and improve employee productivity.
For businesses of all sizes, it is necessary to minimise operating costs. It is also essential that small companies have robust processes and minimise the risk of having redundant processes. The use of an automated ERP system allows the industry to sell its products online. The ERP can readily accept online orders and allow multiple payment options using payment gateways.
The ERP system can also help the mithai industry have a clear sales overview across the year. For example, it is essential to have a clear overview of the spikes in sales across the year. It will help the sales team adequately forecast and ensure processes are in place to meet the additional demand, advises Kunal.
Obviously, it is beneficial for larger enterprises because, the turnover and volumes are very high, they can justify the cost of ERP implementation. Hitesh admits that ERP does not come with an installation cost or an operating cost; it involves a huge human resource cost because there should be trained personnel who can run, operate, and understand the ERP program, admits Hitesh.
“Small enterprises cannot afford such a huge capital investment.” The suggestion is that small enterprises should not go for premium ERP programmes like SAP or Microsoft initially. They should start with basic ERP software and modules and gradually upgrade to the premium programme according to the growth strategy of the business. Basically, ERP is the elimination of multiple ledgers and hard documents in the shop and the compilation of all the data onto a single screen, which any business should have because it is practically impossible for the owner to go and check all the documents in the shop, even if he can check. “He/she will not be able to correlate the data on the documents for its correctness,” was Hitesh’s frank reply.
“Submissions have large resources to engage a large team to ensure we are implemented in a timely manner and are constantly updated according to the requirements of the market,” quoted Prabhakar. However, smaller players find it difficult to provide the resources and time to devise both an implementation and adoption strategy for their business, and the cost involved also skyrockets faster than the smaller players can afford. Smaller organisations can benefit from not trying to implement an ERP solution from the outset, but rather should go with the provider who has all the modules but takes only the modules for sales, inventory, supply chain, and HR in a step-by-step manner. So I still understand the costs involved and also the service of the provider. They must start with one module and slowly incrementally build the team around the year, as this will be the best solution of choice, and add modules as and when we get comfortable with using one module.
The process of ERP implementation is a slow and steady marathon and is not a sprint. A lot of solutions fail for three main reasons:
• Lack of understanding from the client about what the ERP can and what cannot be done
• Lack of proper team to implement, execute and sustain your goal.
• Using too many modules at once without fully completing any of them.
Businesses benefit from an ERP system because it provides a unified picture of all their operations. As a result, companies can rapidly determine where they need to decrease expenditures and where to boost them. This advantage can set food and beverage firms apart from the competitors.
As was previously said, even for the largest of firms, the lengthy ERP installation process takes close to four to six years. Implementing the main 4 modules of sales, inventory, HR, and accounting would be advantageous for smaller players.
As Nilesh mentioned, “Every firm, regardless of its size or volume, needs the greatest software that can help in total business administration.” As a result, RanceLab provides ERP that is comprehensive, user-friendly, and suitable for businesses of all sizes. As they say, “Retail is Detail”. The more information you put in, the more benefits you get. You can choose to use only billing and get some unique advantages, or you may also choose to use the rest of the business modules, such as inventory and store control, financial accounting, loyalty and promotions, and payroll, and get the 360-degree benefits for your business.
Each module offers a unique set of benefits, viz.
• Increase in revenue
• Increase in repeat orders
• Increase in average ticket size
• Increase in the number of customers
• Reducing inventory holding costs
• Reducing food cost
• Controlling theft and pilferage
As experience speaks, Manish states that small businesses do not require ERP at first. They require strategies and vision. If they have objectives and a long-term vision, they might begin by adopting lesser versions of current IT systems and progressively building themselves. They should begin by clearing one milestone after another. They can begin with a factory or an outlet, but they should not go all out at once. Begin experimenting with ERP in one location, master it, and then move on to the next milestone.
III. MNT specifically sought a case study from the service providers of a client who had adopted ERP that had aided him in streamlining his job and providing him more control over his firm in order to get a better orientation and deeper understanding.
Amit & Jitesh presented their case study of KBB Nuts Pvt. Ltd. “KBB Nuts Pvt. Ltd. is our first and one of the superlative clients having a presence in India with the brand name of “Tulsi”. KBB is one of the foremost processors, packers, and exporters of the best quality nuts, dry fruits, & other nut based food products of India.
On the basis of our suggestions, KBB Nuts implemented SAP and came up with the following benefits within 1 year of implementation: –
1. Order processing is three times faster in SAP S/4 HANA.
2. Filling loss in production process controlled by 0.50%.
3. Visibility in Stock and Costing run from SAP and manufacturing processes from SAP
Kunal Singhal too has laurels on his shoulders. “We have implemented Eazy ERP for a leading manufacturer of spices. The implementation was completed within four months, improved employee productivity, optimised the incumbent workflows, and led to better decision-making.
Likewise, a comprehensive BI system helped the client with comprehensive reports, which helped forecast and address issues across the organisation. The sales managers comprehensively viewed stock movement across the distribution components.
Nilesh Shah with his case study: Best Mithaiwala (name withheld)
The said business has 1 workshop and 2 retail outlets. Initially, they were using a traditional billing system. Their managers were using spreadsheets to manage the inventory and accounting software to manage their finances. There was no control or checks on customers and they did not have any software to manage staff payroll. When the owners wanted to access the most recent reports, they had to assemble data from three or four separate systems.
It took about 4-6 weeks for the data to reach them. It is a no-brainer what action the owners will take on a report that is 4-6 weeks old. Needless to say, the business control was out of whack. The proprietors managed the firm with one family member present in each of the stores and workshops, with no time for themselves or their families.
Then a friend of theirs, who also happened to be a satisfied RanceLab ERP customer, suggested they use the ERP. The RanceLab team recognized their issues, analyzed their requirements, and installed ERP. Initially, many systems were replaced with a single ERP that handled billing, internet orders, and all types of payments. ERP includes integrated inventory and store control, as well as financial accounting. Within months, the proprietors had gained control of the business procedures, and the company began to function on autopilot, with no need for their presence at the workshop or outlets.
Team RanceLab gradually added loyalty and incentives, which assisted in increasing their client base, frequency, and average ticket size. Effective payroll administration has aided in the smooth implementation of various compensation structures and pay slip creation, hence enhancing employee satisfaction.
The overall implementation has offered the following key benefits:
• AI (artificial intelligence) powered smart POS has increased throughput by 10%.
• 28 per cent increase in revenue with end-to-end digital order processing.
• An inventory management system that saved stock holding costs by 12%.
• Increased customer engagement with 46% repeat business.
• e-Bill and digital payment that saved Rs.70000 annually per outlet.
Along with the above benefits, RanceLab has also helped to set up an efficient SOP that has enabled owners to build 1 base kitchen and 2 more outlets within 24 months of implementation.
IV. MNT asked the ERP providers to share insights about the benefits of ERP applications of their company
Egremontz Business Solutions Pvt. Ltd. is the service provider in IT solutions (ERP & other customer care, quality audit, software) .
The following are the major benefits of ERP offered by Egremontz:
•Integrated solutions from procurement to sales
• Diversified data aids in analysis and hence improves organisational efficiency
• Improvement in profitability
• Decreased dependency on labour
• Organization work in systematic order
• Timely work completion
• Help in process by automation
• Improvement in company’s work culture
Nilesh emphasizes his statements when discussing the benefits of his company:
There are countless benefits that RanceLab ERP delivers, provided you are ready for a cultural shift and have patience. With each passing day, RanceLab ERP will give you additional benefits and more control over your business. It will gradually help you put your business on autopilot and free up your personal time. RanceLab ERP has been trusted by over 55,000 brands in 40 countries. It is available in 20 different languages.
As far as mithai and namkeen business is concerned, over 1000+ brands of these delicacies, which are famous worldwide, enjoy the benefits of using RanceLab ERP.
The overall benefits in a nutshell:
• A comprehensive system covering all aspects of business
• Improved data quality and process standardization
• Effective communication across teams
• More control over statutory, compliance and administration
• Cost reduction within 3-4 months of implementation
• Enhanced customer experiences
• Centrally managed and controlled operational lifecycles
• Integration with third-party applications and tools
• 360-degree business intelligence and reporting.